The customer with water on the floor calls once.
Plumbing urgency doesn't wait for a callback. TGX answers the calls you miss the moment they happen, keeps every text and form reply in one inbox, and follows up the remodel quotes that aren't urgent — so both kinds of job stop slipping away.
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The fastest trade loses jobs the fastest
Most of your best work starts as a phone call from someone who needs help today. That urgency works for you when you answer — and works for the next plumber on the list when you can't.
A 2016 Google study found 76% of people who search for something nearby on their phone visit a related business within a day.
An audit of 2,241 US companies found only 37% responded to a web lead within an hour, and 23% never responded at all.
The emergency that couldn't wait
Water heater out, drain backing up — the homeowner calls until someone answers. If that isn't you within minutes, the job is gone. There's no quote to lose later; the whole relationship ended on the first ring.
Voicemail is a dead end
Nobody with a flooding basement leaves a message and waits. An unanswered ring while you're under a sink is invisible — you never even find out what that job would have been.
The slow jobs die in text threads
Remodels, repipes, and fixture swaps aren't urgent, so they sit in inboxes waiting for follow-up that never comes. The considered jobs go to whichever plumber seemed most organized.
What the system does in a plumbing company
The same seven-part system every TGX client gets — here's where each piece earns its keep in your trade.
- Missed-Call Text-BackThe instant text turns a missed emergency call into a live conversation before the homeowner reaches the next plumber — the single highest-stakes seconds in your trade.
- High-Converting WebsiteEmergency searches happen on phones. A fast site with a tap-to-call number and your services stated plainly wins the panic search — nobody comparison-shops paragraphs at midnight.
- Automated Follow-Up & RemindersThe remodel and repipe inquiries that aren't urgent get a steady, polite follow-up instead of dying in a text thread from two Tuesdays ago.
- Review AutomationLicensed, clean, and on time only counts if people can read about it. Every finished job gets asked, so your rating reflects your actual work.
- Online BookingThe non-emergency work — inspections, estimates, scheduled repairs — books itself onto your calendar without a morning of phone tag.
Ready to Turn More Growth Opportunities Into Results?
Book a free demo to explore TGX Growth Suite, discuss your goals, and see the clearest path to putting growth opportunities into action.
Choose a plan that's right for your business
No setup fees · Cancel anytime · 30-day money-back guarantee
Web Essentials
A professional online presence that captures every inquiry.
$97/month
- High-converting website
- Lead capture & funnels
- Online booking
Growth Suite
Most popular
Everything you need to stop losing leads that have already found you, in one place.
$297/month
- Everything in Web Essentials
- Missed-call text-back
- Review automation
- Automated follow-up & reminders
- TGX growth suite
- Mobile app (iOS & Android)
Autopilot
A fully managed growth engine for busy business owners.
$1,997/month
- Everything in Growth Suite
- AI receptionist
- Text-to-pay
- Done-for-you content & campaigns
- Monthly strategy & optimization
- Everything managed for you
Straight answers
Have any others? Contact us.
Most of our work is emergencies. Isn't a text too slow?
The text goes out the moment the call drops. Faster than any human callback. Most emergency customers text right back, because what they want is to know someone is coming. You've turned an unanswered ring into a conversation you can win.
Can it tell an emergency from a someday-remodel?
Yes. The first text asks what they need. Urgent replies are flagged for you immediately; the slower jobs go into follow-up. You set the wording and the rules for both. We build them for you.
Our work comes from word of mouth. Why would I need this?
Word-of-mouth is one of the best channels a business can have. You should never replace that. Here's where it may not cover. When a neighbor recommends you, the first thing that homeowner does is look you up before calling. Around 97% of people search online before hiring a local business. If what they find looks underwhelming compared to other plumbers they find (or who were also referred to them), the referral you earned can be lost right there. Nobody tells you it happened. Everyone who does call, you can ensure they get a immediate response. A good growth system doesn't compete with word of mouth. It amplifies it.
We already answer most calls. Why do I need this?
"Most" is the number to look at. Most shops find the after-hours and all-hands-busy gaps are bigger than they imagined.
Be the plumber who answered
Book a demo and watch the system rescue a missed call live, on your own line. Thirty minutes, walked through on how a plumbing company actually runs.