You do the work. It asks for the review.
When a job closes or a visit wraps, your customer gets a short, polite text asking for a review — right when they're happiest with you. It nudges once or twice if they're busy, then stops. You never have to bring it up.
Good work doesn't show up on Google. Reviews do.
You finish the job, the customer's genuinely happy, and you're already on the way to the next one. Asking for a review face-to-face feels awkward, so you don't — and the business down the road with sloppier work and a system that asks every time keeps stacking reviews on top of you.
The ask never happens
Happy customers almost never review on their own — they'd have to think of it, find your profile, and type. The ones who show up unprompted are usually the angry ones.
The moment passes
Goodwill peaks the day the work is done. A request you finally remember to send three weeks later lands on someone who's moved on.
Your profile goes quiet
A burst of reviews from last year reads as a business that used to be good. People judge you on what's recent — and recent is exactly what sporadic asking can't produce.
They Read Before They Call
Nearly every customer reads online reviews before choosing a local business — your rating is the first impression, made before you say a word.
Old Reviews Stop Counting
Most people only trust reviews from the last few months. A great rating from last year reads as a business that used to be good.
Happy Customers Don't Post
Satisfied customers rarely think to leave a review on their own — but roughly three in four will when a business simply asks.
Reviews Carry the Weight
Consumers trust online reviews nearly as much as a personal recommendation — a steady stream of recent ones is what earns the call.
How it works
We wire it to the end of your jobs
We build itWhen work gets marked complete — a closed job, a finished appointment, a paid invoice, whatever fits how you already operate — that's the trigger. No new step in your day, no list to remember.
You approve the message
You approveA short text in your voice with one tap straight to your Google review page. You see the exact wording before anything sends, and we adjust it until it sounds like you.
The ask goes out at the right moment
It runs itselfShortly after the job or visit, while the good impression is fresh. If they're busy, it reminds once or twice over the following days — politely — and then it stops for good.
Every customer gets the same ask
It runs itselfNo survey that quietly screens out the unhappy ones. If someone had a bad experience, their reply comes straight to you — fast enough to actually fix it — but the ask itself is never filtered. That's the honest way, and it's the only way that holds up.
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What's included
- Setup wired to how you already work
- We connect the trigger to your calendar, job flow, or invoicing — built, tested, and turned on by us. You approve it; you don't configure it.
- Your words, one tap to Google
- The request is written for your business and approved by you, with a direct link to your review page. No account hunting, no instructions — one tap and they're typing.
- Reminders that know when to quit
- A customer who doesn't respond gets one or two polite nudges spaced out over days — then the sequence ends. Nobody gets hounded into a review.
- No gating, ever
- Some vendors pre-screen customers and only send happy ones to Google. That violates FTC rules and Google's policy, and we don't do it — every customer gets the same ask. Unhappy feedback routes to you directly so you hear it first, but it never replaces the ask.
- Replies in your inbox
- If a customer answers the text instead of leaving a review, the conversation lands in the same inbox as everything else — on desktop and in the mobile app.
What changes
No promised review counts — nobody can honestly promise those. What you can watch happen:
Every finished job gets asked
Not the ones you remembered on a slow Friday. Every one, automatically, at the moment goodwill is highest.
Your profile stays current
Reviews arrive as a steady trickle that tracks the work you're actually doing — which is what people checking you out this week actually read.
You hear about problems first
An unhappy customer gets a direct line back to you, fast — often before they've posted anywhere. You get the chance to make it right while it's still fixable.
The questions business owners ask.
Have any others? Contact us.
What is Review Automation? What does it do?
Review Automation is the review-request engine included in the TGX Growth Suite. When a job is marked complete, it sends the customer a friendly request by text and email with a direct link to leave a Google review. It also brings reviews from the shop's profiles into one inbox, so they are easier to monitor and reply to.
How does automated review collection work for a contractor?
We connect the request to the point in your workflow that means the job is done. From there, a completed job triggers one polite review request in your shop's voice. Your customer chooses whether to leave a review; the system never writes or posts one for them.
Won't automated review texts annoy my customers?
It's one friendly ask, sent after a real job is complete, when the work is still fresh. We keep the message straightforward, identify your business, include an easy opt-out, and avoid repeated nagging. The goal is to make the ask you would make in person happen consistently—not to pester customers.
What if we already ask for reviews with a QR code or on the invoice?
Keep doing what works. This adds automated consistency. A QR code or invoice still depends on someone remembering to offer it and the customer acting later. Review Automation sends the request as soon as the job is marked complete, with a direct link that is easy to use on a phone.
Do I have to remember to do anything?
No. That's the problem this exists to solve. The request fires off whatever already marks work as done in your world: a completed appointment, a closed job, a paid invoice. You approve the message once during setup, and after that the asking happens whether you think about it or not.
We get most of our work from referrals. Do reviews still matter?
Referrals and reviews work together. A referred customer may still look you up before calling. A current profile helps that customer see the same quality online that the referrer described in person.
Your work is good. Put it on the record.
See the exact text your customers would get in the demo — including what happens when one of them isn't happy.